Revolutionizing Customer Service with AI-Powered Solutions
Automate communication, schedule appointments,
and provide 24/7 support with our advanced AI chatbot.
Features
Chatbot AI
Communicate with
customers in any language.
Lead Center
Display and download
leads as CSV files
Human in the Loop
Ensures seamless human intervention when needed.
Mobile App
Access chatbot
functionalities on the go
User and Member Management
Add and manage users
with role-based access
Calendar Integration
Sync with Google
and Microsoft calendars
Messaging Platform Integration
Connect to WhatsApp, Meta, and other social platforms.
Phone Call Integration
The AI Bot will handle calls and SMS with diverse voice selection options.
Scheduling and Notification System
Automate appointments and
notifications
Advanced Features
Google Maps integration,
customizable communication flows, and animated bot images.
Language Selector
Manage all supported languages
Interactive Dashboard
View stats about conversations, leads, visitors, and more.
Benefits
Increased Efficiency
Automate routine tasks and focus on critical operations.
Enhanced Customer Experience
Provide prompt and accurate responses.
Cost Savings
Reduce operational costs with automation.
Scalable Solutions
Easily scale as your business grows.
Our Chatbot
is free
Testimonials
Platform Connection transformed our customer support!
The AI learned our products by scraping our website and documents. The human-in-the-loop feature ensures seamless support during complex queries. We've cut support costs and improved customer satisfaction.
Sarah M., CEO of TrendyGoods
Boosted our sales and support!
Platform Connection no-code AI quickly adapted to our business. It handles initial inquiries, allowing our team to focus on complex issues. Our response times have dropped, and sales have increased.
James L., Sales Director at HomeTech Solutions
Revolutionized our support structure!
Platform Connection scaled our support with ease. It learned from our site and documents, and the human-in-the-loop feature provides perfect automation and personal touch. Our efficiency and customer satisfaction have soared.
Linda K., COO of Innovatech
Our Partners
Boosting the Customer Retail Experience with GPT-4o Mini
How Techy Company transformed their customer experience and scaled globally with AI-powered personalization
Techy Company Overview
Techy Company, one of the USA's largest brick-and-mortar tech and lifestyle platforms, serves over 50 million customers in 10 states. With a vast catalog of electronics, gadgets, and home products, the company has steadily expanded its offerings to become a go-to destination for tech enthusiasts.
23%
Increase in product clicks
40%
Increase in wishlist additions
10
Countries with local languages
Techy Company worked with PlatformConnection.com to develop the Techy Assistant, an AI-powered tool that provides personalized content recommendations and streamlines product discovery. With GPT-4o Mini and a robust evaluation framework, the latest iteration of the Assistant has delivered remarkable results.
Scaling the Assistant for 10 Countries
The first iteration of the Techy Assistant launched in the USA market in 2024. Based on its success, the Techy Company team set the goal of expanding the Assistant into 10 countries in 2024. This required refining and scaling the Assistant's personalization capabilities.
Challenge: GPT-3.5, which powered the first iteration, wasn't best equipped for instruction-following tasks. When users asked for seasonal recommendations or event-specific gadgets, the results were often too generic.
Implementing Component-Specific Evaluations
Guided by the PlatformConnection.com team's advice, Techy Company adopted a more granular approach to evaluating the Assistant. The new framework included component-specific evaluations to test individual parts of the system in isolation.
Enhanced Few-Shot Prompting
The team enhanced the quality and accuracy of few-shot prompts, showing the model clear examples of high and low quality responses to improve output quality and align with user expectations.
Migrating to GPT-4o Mini
With a refined evaluation framework in place, the next step was to transition from GPT-3.5 to GPT-4o Mini, a model that is more cost-efficient and better equipped for multilingual and instruction-following tasks.
Migration Speed
50% of traffic migrated in just 2 weeks
New Capabilities
French and Spanish language support
Measurable Outcomes That Exceeded Expectations
Improved Engagement
23% increase in product clicks, 41% rise in wishlist additions
Quality Feedback
5% decrease in "unhelpful" recommendations
Cost Efficiency
12x traffic scaling without significant cost increase
Global Scale
Seamless performance across 10 countries
"The rollout of our Techy Assistant to all markets is a significant step in our commitment to enhancing the customer experience, by making it easier for customers to discover technology that suits their unique style and needs."— Tian Su, VP Personalization and Recommendation at Techy Company
Building on this success, Techy Company is progressing the Assistant with more conversational capabilities, including the ability to answer detailed questions like "What phone should I buy for my photography hobby that's under $1000?" The company also continues to customize the Techy Assistant for diverse linguistic and cultural contexts as it scales.